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To better assist you, please see below for where best to direct your questions. We’ve also included a few FAQs to further assist you.

For questions regarding our website, such as online account issues, album information, ordering questions, etc., check out our Help Page or contact your Portrait Studio for assistance (studio contact info can be found via the studio website’s locations page).

If you have questions or need assistance regarding an order you placed at a studio or about your overall photography experience, please contact that portrait studio.

Frequently Asked Questions

I didn’t receive the Claim Email containing my Album Number & Password.
We apologize you didn’t receive the notification email. If you purchased the new View & Share service (or it came included with your Collection purchase), your Album Number & Password can also be found on your studio receipt. If you are having difficulty locating the information, please contact your portrait studio.

I purchased a digital download, but need help downloading my images.
If you purchased a digital download(or it came included with your combo Collection purchase), check out our Download Instructions Flyer. If you are still having difficulties or need additional assistance , please contact your portrait studio.

Additional Questions & Answers are available on our Help Page.

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